Service Terms

Payment Methods, Terms and Cancellation

1. Cash.
2. Bank Card.
3. Certified Check.

Payment Terms: The purchase must be $20 or more in order to initiate an order. The balance is due on the day delivery takes place. 100% payment is required when customer make personal pickup. ?
Availability: We will only provide estimated delivery dates to our customers since we have no control over the delivery schedule made by our suppliers. However, we will definitely deliver your order as soon as it arrives at our warehouse.
Cancellations and Order Changes: It is possible for our customers to cancel their order; however, there is a minimum of $20 fee charged for the cancellation. There will not be any charges if you change the order.

Delivery

Delivery time: Most of the order can be delivered on the same day the order is placed. However, some furniture will take approximately 3-5 working days to deliver. Customized furniture with special sizes will take approximately 5-10 working days to deliver. It all depends on whether if the furniture is in stock or not.
Delivery procedures: Unless you ask for a specific delivery company, Newcomer Furniture will arrange to deliver on your behalf. Newcomer Furniture arranges delivery carriers, which are dependable and reliable. The delivery agent will contact you in advance with a scheduled delivery date and time frame. After delivery, you will need to pay rest of the balance of the ordered items and delivery fee (If delivery fee is not included.).
Services carriers do NOT provide:
Due to various factors, drivers will not be able to perform the following tasks:

The delivery agent will only deliver; they are not responsible for helping to carry the purchased items inside customer’s residence unless the agent agrees to help. The agent is not responsible for any damages to the furniture or customer’s property or any injuries caused to people during the moving process.
Install glass shelves, set up KD (knock down) or RTA (ready to assemble) furniture, install swivel TV shelves
Disassemble and move furniture inside or out of the room.
Remove empty cartons.

Delivery of large or heavy items: Newcomer furniture is NOT responsible for items that are too large to go into a room. The customer is responsible to note the size and dimension of the furniture ordered so they will always go through the hallway, doorway, corner, up or down stairs and they fit properly in the designated room. If the delivery to the designated room involves potential damage to your home due to the weight or size of the furniture, the furniture will be placed to another designated room. If an item weighs over 100 pounds, the drivers will need assistance, by an adult, on delivery.
After-sale service
If you find defects or incorrect parts to your purchased furniture during the assemble process, please contact our customer service department at 416-297-5881 and bring the parts to Newcomer Furniture warehouse for exchange within a week. According to Canadian after-sale service convention, Newcomer Furniture cannot send our people to your appointed delivery location to inspect or exchange without charge.
Warranties and Liability
Most of our products supplied by Newcomer Furniture come with a manufacturer's warranty of at least 12 months unless the goods are declared without warranty.
Newcomer Furniture will provide buyer with information and files to claim the manufacturer's warranty. If claimed, the Buyer shall contact our customer service department ASAP.?????
Newcomer Furniture will charge a reasonable amount of fee for repair or replace warranty parts within a period of one year from the date of purchase. ?
The Seller does not provide any warranty cover against any defects. If the buyer finds the purchased items are defected, contact Newcomer Furniture for exchange within a week with no charge.
Holding or storing furniture
Newcomer Furniture will hold orders on behalf of buyer for up to a week without additional storage fees; however, there will be 4% month charge if the item is in stock for more than a week.